Frequently Asked Questions (FAQ)

Antworten zu den häufig gestellten Fragen

General Information

No. We do not charge the waiting time for flight delays.

Whether a small travel bag or large luggage – the transport of your belongings is always included in the price.

Our comprehensive service also includes the transport of your pet. For a safe journey, the travel companion must be carried on four paws in a corresponding travel box in the luggage area of the vehicle.

We would be happy to inform you of the estimated travel time to your desired destination. Our knowledgeable and competent drivers always know the best and fastest route, even with heavy traffic or construction sites. If there may be a delay on the route, you will receive a notification in advance.

Your driver will be ready on time at the agreed meeting point. Our airport transfer includes the meet & greet service upon request. Then your chauffeur will be waiting with a name tag in the terminal arrival hall on you.

With MyBestTransfer you are always on the safe side. Booking is uncomplicated, our drivers are friendly and competent. Thanks to a fixed price agreed in advance, there are no nasty surprises when paying, even in adverse traffic conditions.


Each of our listed vehicles is at your disposal. You have the choice!

No. Nevertheless, we recommend our customers to book in advance. This is the only way we can guarantee availability. If vehicles are ready for use, last-minute bookings are also possible.

A booking can be made with any other credit card with the consent of the cardholder.

Please check your credit card’s expiration date or credit card limit. We are happy to help you by phone or in LiveChat support.

We will confirm your booking via email. Only then is your booking valid.

It can take up to 12 hours to process your booking. Your booking is only verified with our confirmation by e-mail. If no confirmation has been received, please check your spam folder or contact us.

Booking is easy and online on our website at Simply enter the desired date, pick-up location and destination and select the vehicle. Then the fixed prices for the booked routes appear.


If you pay in advance with a debit or credit card, we will send you the invoice by email at

Our transfer prices always refer to the selected vehicle.

Our low fixed prices apply either for a trip from your pick-up location to your desired destination or for an agreed round trip to and from the destination.

Additional Information

We are happy to answer all your questions in detail if you write us an email, call our customer service or use LiveChat support.

Usually we drive you quickly and directly to the desired destination. If requested, we can also take a break for our customers.

For safe transport of the little ones, we provide child seats if you inform us in good time before the transfer. Children up to the age of twelve are not allowed to travel without their parents; young people between the ages of twelve and 18 require a declaration of consent from their parents


As soon as we have received your cancellation request, we will confirm the cancellation by email.

All information about the cancellation of a booking can be found in the change and cancellation conditions, which you will receive with the confirmation via email. Please note the respective notice periods in order to avoid unwanted charges on your credit card.

Do you have more questions? You are welcome to contact us at


What customers say about us

Hatte vom Flughafen Innsbruck nach Sölden einen Transfer gebucht und ich empfand die Fahrt als auch den Transport von meinem Gepäck sehr angenehm. Außerdem war der Chauffeur sehr hilfsbereit, zuvorkommend und pünktlich.Habe die Firma schon meinen Freunden empfohlen und kann auch hier MyBestTransfer nur weiterempfehlen.
Wanda M.
Das Wichtigste für mich ist, dass der Fahrer pünktlich ist und bei beiden Fahrten wurde ich nicht enttäuscht.Zudem war das Fahrzeug sehr sauber und komfortabel. Das Gepäck wurde mühelos transportiert. Werde den Dienst von MyBestTransfer sicherlich noch öfters in Anspruch nehmen. :)
Maya N.
I booked this company because of the high rating and i must really say that my whole transfer was worry free and absolutely smooth. Thank you guys for the positive experience and greetings from France!
Abdelghani B.
I'm happy that I booked the service from MyBestTransfer. They picked us punctual up and they were very friendly and our baggage were also transported without any problems.The driver drove very proffessional and he told us many things about our destination Lech. I can comfortably recommend this company!
I used this place during my vacation and I will easily use them again. It was a very good service and the people there were very nice to me and helpful.
Tony C.
Hervorragend! - von Buchung bis zum Transfer. Sehr tolles Unternehmen auch in Hinsicht von Kommunikation, unsere Fragen wurden sehr freundlich beantwortet.Würde ich auf jeden Fall wieder benutzen.
Kevin E.
I just returned home and want to thank you for the top service! Online booking was very easy and without any problems.Our driver was especially caring and helpful. I will recommend your services to anyone traveling to Austria!
Fantastic service. The Driver was very friendly and helpfull. I appreciate that the vehicle was clean. Absolut worry free service. Hygienic. Perfect in this Covid-19 time. Highly recommended!
Zé N.
Recently booked them and the service was very pleasant. My flight was delayed for 4 hours and they sent the cab accordingly.I can only recommend this company for everyone.
buzz B.
It was the first time i used the company. Easy to make a booking and the drive was a really relaxing experience. The price was great for the level of service. I highly recommend this company and will use next time for sure!
The A.
An absolut worry free service. The whole transfer was smooth, the driver was courteous and he turned up early. Perfect experience.
Sehr gute Dienstleistung. Hygenische und gepflegte Taxis. Mega! 👍🏽
Firat S.
Top Unternehmen. Empfehlenswert. 👍
Florian A.
Sehr professionelles Unternehmen. Alles ist Top! Fahrer sehr höflich und nett, Fahrzeug im sehr guten Zustand und das online Buchen klappt auch sehr einfach.
Kurosch S.
Fantastische Dienst,Stipt en correct op tijd en een heel sympathieke man.Vanaf nu als ik terug naar Innsbruck ga, wil ik enkel Airport Taxi Innsbruck.Dank u.
Peter Jan Van M.
Proffessional and polite drivers with comfortable and clean vehicles. Would definetly recommed the service.
Andrew M.
Цялата услуга беше много лесна и достъпна за използване през цялото време,професионално отношение към клиентите и определено ще използвам техните услуги Пак
simona T.
It was very easy to book online with clear up front cost.The driver arrived on time and was very polite. The vehicle was immaculate and clean.Price was really worth it in comparison to other companiesIf I'm again in Ischgl, I will book 100% again.
Straight forward booking, very friendly representatives. All around great service with a noticeable focus on the customer.
Oliver B.
-Geht schnell-sehr zuvorkommend-freundlich
Yunus C.
Top Top Top 👍👍👍
Alexandra R.
Sehr zuverlässig, spitzen Service!Weiterzuempfehlen!!
domi 4 P.

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